At Baby Bear Clinic, we value your privacy and are committed to protecting your personal information. This Text Messaging Privacy Policy outlines how we use text messaging (SMS) to communicate with our patients and what rights you have related to these messages.
Privacy Policy
Baby Bear Clinic
This Privacy Policy describes Baby Bear Cranial Clinic’s policies and procedures on the collection, use, and disclosure of your information when you use our services. It also outlines your privacy rights and how the law protects you.
We use your personal data to provide and improve our services. By using our services, you agree to the collection and use of information in accordance with this Privacy Policy. Baby Bear Cranial Clinic is committed to safeguarding the privacy of our patients and their families. We do not share your personal information with third parties for marketing or promotional purposes.
Information Collection
We collect only the information necessary to provide safe, high-quality orthotic care and to improve our services. This may include:
Patient and parent/guardian name(s)
Address, phone number, and email address
Date of birth and demographic information
Medical history and treatment notes
Insurance and billing information
We do not sell, rent, or share your personal information with any third parties for marketing purposes.
How We Use Your Information
The information we collect is used only to support patient care and clinic operations. This may include:
Providing and maintaining our services, including monitoring usage for quality and improvement.
Managing patient records and accounts.
Facilitating insurance verification, prior authorizations, billing, and reimbursement.
Communicating with you regarding appointments, treatment updates, and clinic information via phone, email, or SMS.
Contacting you with important updates, security notices, or relevant clinic communications.
Managing patient requests and questions.
Text Messaging and Mobile Consent:
By providing your phone number, you may receive appointment reminders or clinic updates by SMS. Message and data rates may apply. Message frequency depends on your interactions with us. You may reply STOP at any time to opt-out or HELP for more information. We do not share or sell mobile numbers, consent records, or messaging data with third parties.
Disclosure of Information
Baby Bear Cranial Clinic will never disclose your personal information to outside organizations, except under the following circumstances:
With your explicit consent.
When required by law (e.g., subpoenas, court orders, or government regulations).
To enforce our clinic policies or Terms of Service.
To trusted partners or service providers (such as billing services or electronic health record vendors) who have signed confidentiality agreements and only as necessary to provide services.
In connection with a merger, acquisition, or transfer of clinic assets, in which case you will be notified.
We may also share aggregated, non-identifiable information (such as total number of patients served in a year) for reporting or research purposes.
International Data Transfers
If your information is processed outside your state or country, we take steps to ensure that your data is protected and handled according to this Privacy Policy.
Data Retention
We retain your personal health information only as long as necessary to provide care, comply with legal requirements, resolve disputes, and enforce agreements. Medical records are maintained in compliance with state and federal regulations.
Cookies and Tracking
Our website may use cookies and tracking technologies to improve functionality and user experience. You may disable cookies in your browser settings; however, doing so may limit some website features.
Your Rights
You have the right to:
Access your medical and personal records.
Request corrections to inaccurate information.
Request restrictions on certain uses or disclosures of your information.
Request a copy of this Privacy Policy and any updates.
To exercise your rights or ask questions about your privacy, please contact us:
Policy Updates
We may update this Privacy Policy from time to time. Any updates will be posted in the clinic and on our website. Your continued use of our services indicates acceptance of the updated policy.
Contact Us
If you have any questions about this policy or our use of text messaging, please contact:
Baby Bear Clinic
📍2535 Northern Road, Suite B, Appleton WI 54914
📞920-257-4902
📧 Cassie@babybearclinic.com
🌐 BabyBearClinic.com
Last updated: 08/25/2025